FAQ

By creating a Scoobies account, you will be able to shop online, and you will also receive exclusive product emails with first pick on new hot fashion stationery.

If you are new to Scoobies and don't wish to register, you can still place an order as a guest shopper. By shopping as a guest you are not remembered as a member and you will miss out on future promotions and offers.

  • After you have added your favourite goodies to your shopping bag, proceed by clicking on the shopping bag
  • Review your items - ensure that you have selected the correct colour and quantity
  • Enter a promotion code if you have one
  • Use the currency converter to check how much you will pay in your currency
  • Click the checkout button
  • On the Shopping Bag Login Page, fill in either your existing details, sign up as a guest or a full member to continue
  • On the checkout screen, add your payment details. 
  • Continue to the Order Summary page where you can review the details of your order before clicking Submit.
  • Now sit back and wait just a few days to receive your order!

Promotion codes

All valid promotional codes need to be keyed into the “Promotion Code” field within the shopping bag.

Sorry, no changes can be made to orders once you click submit. If you are unhappy with your purchase once you receive it, send it back to us for an exchange or refund or take it into your nearest Scoobies store.

Of course it is! Scoobies online store uses VERISIGN security encryption method to ensure that your purchases are 100% secure. For more information on the technology please visit www.verisign.com wesbite.

Forgotten password

If you don't know or have forgotten your password, head to the Login / Register link at the top right hand corner of the website and click 'Forgot Password?' Enter your email address and we will send you another password. Remember to copy it exactly as it is case sensitive.

No, we don’t have this option available at the time.

New products are added on the website regularly. Our aim is to bring you all the latest Scoobies goodies available to purchase through our online store. You have to be fast because if the item you are looking for is out of stock we cannot guarantee that we will get it delivered. 

We reserve the right:

  • To cancel any order, at which time, we will immediately notify this action by email or phone, using the email address or number/s provided. We will refund the monies paid using the original method received.
  • To take reasonable steps to verify that the order and credit card details are bona fide.